Last Updated:
Under the Consumer Guarantees Act 1993 (New Zealand), you have certain rights and guarantees when purchasing goods. Our products come with guarantees that they are:
If goods don't meet these guarantees, you may be entitled to a remedy (repair, replacement, or refund) under the Consumer Guarantees Act 1993. These rights cannot be excluded or limited.
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return it within 14 days of receipt for a refund or exchange, provided the item is in its original condition.
Items must be returned in their original condition, unused, and with all tags and packaging attached. Custom-made items and personalised products cannot be returned unless there is a defect, error on our part, or they don't meet the Consumer Guarantees Act requirements.
To initiate a return, please contact us at office@quiztornrrshol.world or call +64 6364 5567 within 14 days of receiving your order. We will provide you with return instructions and a return authorisation number. Please include this number with your return.
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Under the Consumer Guarantees Act, if goods are faulty, you are entitled to a full refund including delivery costs.
Return shipping costs are the responsibility of the customer unless:
Original shipping costs are non-refundable for change-of-mind returns but will be refunded if goods are faulty under the Consumer Guarantees Act.
If you receive a damaged or defective item, please contact us immediately. Under the Consumer Guarantees Act 1993, we will arrange for a repair, replacement, or full refund (including return shipping costs) at your choice, provided the issue is not due to normal wear and tear or misuse.
Our products are covered by the Consumer Guarantees Act 1993. The length of coverage depends on the nature of the product and how long a reasonable consumer would expect it to last. For fabric bags, this typically covers manufacturing defects for a reasonable period from purchase.
If you have a dispute about a product or service, you can:
If you have questions about our return policy, need assistance with a return, or wish to make a claim under the Consumer Guarantees Act 1993, please contact us:
Email: office@quiztornrrshol.world
Phone: +64 6364 5567
Address: 211 Main Highway, Ōtaki 5512, New Zealand